Onboarding, training and support at all times
No time for onboarding, training and support? No problem with OS/ Onboarding & User Support.
With the competent and responsive support of the OS/ team, we switched from moco to OS/ in less than three weeks. I still can't believe it.
Kim CollisySenior Project Manager
Setup
Step 1
Data migration
OS/ facilitates the seamless transfer of your business data such as project calculations, time tracking, invoices and more. Our data migration supports many standard solutions, including Moco, Troi and helloHQ. However, if your legacy platform is not directly supported, our experienced team will develop a tailor-made solution for you.
Bespoke setup
Upon request, our team can customize OS/ for your company, complete with your data and design.
Connections to the accounting interface
Our experienced operations team also offers comprehensive advice and training for your accounting team. We take care of the communication with your tax advisor or auditor to ensure that the accounting processes run smoothly and in accordance with standards.
Onboarding
Step 2
Individualized Onboarding
As part of the onboarding, we offer special training courses, adapted to your particular challenges and work processes. Our goal is to provide customized advice that is precisely tailored to the needs of your business.
OS/ University
At the OS/ University, we also offer you and your team targeted training for the optimal use of OS/. In 30-60 minute sessions, we equip you with the necessary knowledge to effectively integrate OS/ into your everyday tasks.
Tailored Onboarding
To establish a customized onboarding that takes your unique needs into account, we discuss details in a consultation session. This ensures an onboarding that is fully aligned with your teams requirements.
Individual Account Manager
In the Business pricing tier, you will receive a personal account manager for individual support and tailor-made solutions.
Support
Step 3
Live Support
You can reach our support team at any time via chat or video conference for quick and easy assistance, allowing you to continue your work without significant interruptions.
Telephone Support
Starting with the Business pricing tier, we provide on-call telephone support. We are happy to support you with individual solutions for any urgent task.
Comprehensive Documentation
Our support database is available around the clock and offers answers and instructions for various workflows. Use it to quickly find solutions and leverage the full potential of OS/.
FAQs
Can I try OS/ for free?
Yes, you can try OS/ for free. Schedule a short demo with one of our experts, and we will set up a demo workspace for you.
Can I transfer my data from my current agency software?
Yes, we can transfer your project, time tracking, accounting, and contact data, even fully automatically from tools such as moco. Just talk to one of our experts about it.
How long does onboarding take?
Depending on the size of your company, onboarding can take anywhere from a few days to several weeks. We offer various workshops and practical packages to ensure a smooth start.
We also provide support to your users at any time via OS/ Chat and OS/ University.
Can OS/ take over my current projects?
Yes, OS/ can transfer data from most agency software solutions, such as Moco.
Simply discuss your individual migration plan with one of our experts.
Will I have access to my ongoing and completed projects after the migration?
After the data migration, all transferred projects will be available to you. You can complete them and use them as a basis for new projects and offers.
Does OS/ meet data protection requirements?
Yes, OS/ meets the requirements of GDPR, GoBD, and TISAX and has been certified by an independent data protection officer and auditor.
Try OS/ for 6 weeks with no obligation.
Try OS/ for free and without obligation with your entire team, full functionality, and free support...
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